Contact Us | The Krazies

We're here to help your family succeed with The Krazies!

Whether you have questions about our products, need help with your order, or want nutrition advice, our friendly team is ready to assist.

Get in Touch

📧 Email Support

hello@thekrazies.com

• Fastest way to reach us
• Response within 4 hours during business hours
• Include your order number for order-related questions

📞 Phone Support

1-800-KRAZIES (1-800-572-9437)

• Monday-Friday: 9 AM - 6 PM EST
• Saturday: 10 AM - 2 PM EST
• Closed Sundays

💬 Live Chat

Available on our website during business hours. Look for the chat bubble in the bottom right corner!

Common Questions We Can Help With

🛒 Order Support

• Order status and tracking
• Shipping and delivery questions
• Returns and refunds
• Subscription management

🍭 Product Questions

• Ingredient and safety information
• Dosage and usage guidance
• Product recommendations
• Nutritional advice

👥 Account Help

• Login issues
• Updating payment methods
• Changing shipping addresses
• Managing subscriptions

What to Include in Your Message

For Order Questions:

• Your order number
• Brief description of your question
• Best way to reach you

For Product Questions:

• Your child's age
• Any allergies or dietary restrictions
• Specific questions about ingredients or usage

For Subscription Help:

• Email address associated with your account
• What you'd like to change or cancel

Our Response Times

• Email: Within 4 hours during business hours
• Phone: Immediate assistance during business hours
• Live Chat: Real-time during business hours

After Hours? We'll respond first thing the next business day.

Visit Our Help Center

Before contacting us, you might find your answer in our:

• [Frequently Asked Questions →]
• [Shipping & Returns Policy →]
• [Product Information →]

Feedback & Suggestions

We love hearing from our families!

Whether it's a product idea, website suggestion, or just sharing how The Krazies has helped your family, we read every message and appreciate your input.

Ready to get started?

Choose your preferred contact method above, and let's solve this together!

Questions about the kit, subscriptions, or orders? We’re here to help within one business day.

Call us at or write an email to info@TheKrazies.com. You can also use the form below.