Frequently Asked Questions
Product Safety & Dosing
Q: What age is this appropriate for?
A: Designed for ages 2-12. The lollipops are small enough for toddlers but appealing enough for older kids. Always consult your pediatrician before starting any supplement routine.
Q: How long does each lollipop last?
A: Most kids finish them in 2-5 minutes. They dissolve completely, so there's no choking hazard from hard pieces.
Q: Can they have more than one per day?
A: One lollipop provides 100% of most daily vitamin needs for children. More isn't necessary and could exceed recommended amounts for their age group.
Q: What if my child doesn't like the taste?
A: 96% of kids love the taste in our testing, but if yours doesn't, we offer a full refund within 30 days - no questions asked.
Q: Are there any allergens?
A: No. Our products are free from gluten, dairy, soy, nuts, artificial colors, and artificial flavors. They're naturally sweetened and colored with fruit extracts.
About the Probiotics
Q: Is the probiotic powder really flavorless?
A: Yes! It has no taste and dissolves completely. Some kids prefer sprinkling it on the lollipop, others like it mixed in yogurt or smoothies.
Q: Are probiotics safe for young children?
A: Absolutely. We use only strains that have been specifically studied and proven safe for children. The dosage is appropriate for developing digestive systems.
Q: What if my child is taking antibiotics?
A: Probiotics are often recommended during antibiotic treatment, but always check with your pediatrician first about timing and interactions.
Ingredients & Quality
Q: Where are these made?
A: Made in the USA in an FDA-registered facility that follows Good Manufacturing Practices (cGMP). Every batch is third-party tested for purity and potency.
Q: What sweeteners do you use?
A: The lollipops are sweetened with monk fruit and stevia - both natural, zero-calorie sweeteners that don't cause tooth decay or blood sugar spikes.
Q: Can I see a full ingredient list?
A: Yes! Full ingredient lists are available on each product page and on the packaging. We believe in complete transparency about what goes into our products.
Q: Do you test for heavy metals?
A: Yes, every batch is tested for heavy metals, pesticides, and other contaminants by independent third-party labs.
Ordering & Subscription
Q: How does the subscription work?
A: You'll receive a new 30-day supply every month automatically. You can pause, skip, or cancel anytime from your account dashboard or by emailing us.
Q: Can I change my delivery frequency?
A: Yes! You can adjust to every 6 weeks, 8 weeks, or even every 2 months based on your family's usage.
Q: What if I'm traveling or want to skip a month?
A: Easy! Log into your account and click "skip next shipment" or email us. You can skip as many months as needed.
Q: How quickly will I receive my order?
A: Most orders ship within 1-2 business days. Standard shipping takes 3-5 business days. We offer expedited options if you need it faster.
Results & Usage
Q: How quickly will I see results?
A: Most parents notice improved morning routines immediately (no more vitamin battles!). For nutritional benefits, most families report improvements in energy and mood within 2-3 weeks of consistent use.
Q: What if my child forgets to take them?
A: In our experience, kids rarely forget something they enjoy! But if they do miss a day, just resume the next day. Consistency matters more than perfection.
Q: Can adults take these too?
A: While they're formulated for children, they're not harmful to adults. However, adults typically need higher doses of most vitamins, so you'd likely need multiple lollipops to meet adult nutritional needs.
Money-Back Guarantee
Q: How does your guarantee work?
A: If you're not completely satisfied within 30 days, we'll refund your money. No need to return the product, no restocking fees, no hassle.
Q: What if my child loved them but I want to cancel anyway?
A: No problem! Our guarantee covers any reason for dissatisfaction. We want every family to feel confident trying The Krazies.
Still have questions? Email us at hello@thekrazies.com or call 1-800-KRAZIES. We're here to help!
What’s in the kit?
30 sugar-free vitamin lollipops + 30 synbiotic powder sachets (pre + probiotics), Berry flavor.
How do we use it?
One lollipop, then mix one sachet into water/juice/yogurt. Repeat daily.
Is it vegan/sugar-free/gluten-free?
Yes—formulated Vegan, Sugar-Free, and Gluten-Free. See label/COA for details.
Ages?
Ages 4+ unless advised otherwise by your pediatrician.
When will we notice benefits?
Many families report easier mornings immediately (compliance). Gut/immune support may be noticed after 2–4 weeks of daily use.
Allergens & safety?
Formulated Gluten-Free. Review the label for the full allergen statement. Not for children under 4. Consult your pediatrician if your child has a medical condition or takes medication.
What if my child doesn’t like it?
We offer a 30-day money-back guarantee—see Shipping & Returns.