Shipping & Returns
Shipping Information
Free Shipping
- Free standard shipping on all orders over $35
- Free shipping always on subscription orders
- Orders under $35: $4.99 flat rate shipping
Processing Time
- Most orders ship within 1-2 business days
- Orders placed before 2 PM EST ship same day (Monday-Friday)
- No processing delays - we keep plenty in stock!
Delivery Options
Standard Shipping (3-5 business days)
- Free on orders over $35
- $4.99 for orders under $35
- Tracking provided via email
Expedited Shipping (2-3 business days)
- $9.99 for all orders
- Perfect for last-minute needs
Express Shipping (1-2 business days)
- $19.99 for all orders
- When you need it fast
International Shipping
Currently, we only ship within the United States. We're working on international options - email us at hello@thekrazies.com to be notified when we expand!
Returns & Exchanges
Our 30-Day Happiness Guarantee
We stand behind our products 100%. If you're not completely satisfied with your purchase, we'll refund your money within 30 days - no questions asked.
How Our Guarantee Works
- Email us at hello@thekrazies.com within 30 days of delivery
- Tell us what didn't work for your family
- Get your refund - usually processed within 2-3 business days
- Keep the product - no need to return anything
What's Covered
- Your child doesn't like the taste
- The routine didn't work for your family
- You're not satisfied for any reason
- Damaged or defective products
Subscription Changes
- Cancel anytime from your account dashboard
- Pause or skip deliveries as needed
- Change frequency (monthly, every 6 weeks, etc.)
- No fees for changes or cancellations
Damaged or Missing Orders
Damaged Packages
If your order arrives damaged, please email us a photo at hello@thekrazies.com. We'll send a replacement immediately at no charge.
Missing Orders
If your tracking shows delivered but you haven't received your package:
- Check with neighbors and household members
- Look around your delivery area (sometimes packages are left in safe spots)
- Contact us if you still can't locate it - we'll work with the carrier to resolve it
Wrong Items
If you receive the wrong items, email us immediately. We'll send the correct items right away and arrange for return of the incorrect ones at our expense.
Order Tracking
How to Track Your Order
- Tracking email sent when your order ships
- Click the tracking link to see real-time updates
- Questions? Email hello@thekrazies.com with your order number
What if Tracking Isn't Updating?
Sometimes there are delays in carrier scanning. If your tracking hasn't updated in 2-3 days, contact us and we'll investigate.
Contact Us
Questions about your order?
- Email: hello@thekrazies.com
- Phone: 1-800-KRAZIES (1-800-572-9437)
- Hours: Monday-Friday 9 AM - 6 PM EST
For fastest service, email us your order number and we'll respond within 4 hours during business hours.
Shipping
- Orders ship within 48 hours (business days).
- Standard transit: 3–7 business days (US). International times vary.
- Tracking provided for all orders.
Returns
- 30-day money-back guarantee from delivery date.
- Contact Support with your order number for instructions.
- Refunds issued to original payment method after receipt/verification.